New report welcomes progress made by the PSNI handling calls from the public

In a report, published today, CJI welcomes action taken by the PSNI to improve how it handles emergency and non-emergency calls from the public. View full report page.

Inspectors found that 75% of recommendations contained within it’s original 2012 report aimed at improving the PSNI’s call management arrangements had been achieved when they returned to assess progressed in Spring 2015. 
Brendan McGuigan, Chief Inspector of Criminal Justice in Northern Ireland said: “First impressions are important for every customer and help set the scene for their subsequent experience.  This is the same for members of the public when they seek help from the police.  How this contact is managed can directly impact on the level of confidence each person has in the police to assist them."
The report also acknowledges and supports the increased use of non-police staff in the role of dispatcher, and praised the increased use of technology to assist call handlers.